The Knowledge Management Unit has been given the responsibility of managing a Customer Friendly Service Workshop on 29, Monday and 30 August 2022, Tuesday at the Executive Lounge, Universiti Malaysia Pahang (UMP) Library.

The 2-day workshop was attended by Librarians and Assistant Librarians from the Customer Service Unit (UPP) and the Education & Research Unit (UPeN). The workshop with 26 participants were trained by Puan Hajah Siti Salbiah binti Raduan. She is a qualified trainer with extensive experience in the field of library services, knowledge management and economics.

Chief Librarian, Mr. Azman Abdul Rahim was also present gave a welcome speech. Among the stated in his speech was the importance of being a competitive service center in the new norm. The library staff should be empowered in providing services as for the UMP Library to be the top choice among users.

Among the objectives of this workshop is to give participants the opportunity to understand the basics of customer service, the importance of empathy in providing service, understand the importance of EQ and SQ, the WSQ methods and CRM in achieving service excellence.

The 2-day workshop ended with a prize-giving event for proactive individuals and groups. The prize was presented by Miss Kamariah Gono, Deputy Head Librarian. As a sign of remembrance, Cik Hajah Kamariah and Mrs. Hajah Salbiah exchanged souvenirs before the ceremony ended.

Hopefully this Customer Friendly service workshop can also further improve the way and quality of the frontline services of the Universiti Malaysia Pahang Library.