5 minutes Response Time
Ensuring live chat service response within 5 minutes during live chat service hours
Within 10 working days
Textbooks process based on policies and standards within 10 working days after receipt of materials
Within 3 minute
Ensuring the borrowing and returning services provided at the counter
Within 3 working days
Responding to patron complaints
Within 5 working days
Ensuring the University Repository record can be accessed within 5 working days from the date of application
