Ensuring that library materials
Can be borrowed and returned through the available service channels.
Information resources and repository data
Ensuring that information resources and repository data provided to customers comply with the established standards and formats.
Within 5 minutes
Providing an initial response via Live Chat within an average response time
Within 5 working days
Ensuring that self-deposited records in UMPSA-IR are made accessible within 5 working days
Conducting Library User Education and Research Support programmes
on a scheduled basis and upon request to meet users’ information needs.
